If we are visiting you at home, we will tend to give you vague times for our arrival, so please bear this in mind if you have any other commitments for the day we are visiting. We will tend to say something like "Early Morning" or "Late Afternoon" when you make your appointment.

The reasons we provide such general times are:

1. We like to spend as much time with you as you need. Because of this, sometimes an appointment can run on longer than we expect. This may have an impact on the time we arrive at the subsequent appointments.
2. It is sometimes difficult to predict how long it will take us to travel between appointments. Traffic, the weather, diversions are just some of the things that may affect our estimated travel times.

1. How long it will take us to travel to where you live.
2. What impact our travel to you has on the environment.

We therefore try to group our Home visits by geographical area. So for example, we will tend to consultation the South Hams on one particular day, and North Devon on another. This enables us to spend less time travelling, and more time with each of our clients.

By spending less time travelling, we can also reduce our carbon footprint and our effect on the environment.

But we also understand that sometimes a problem just can't wait. For example, if you have a severe hearing loss and your hearing aids stop working, we will make every effort to get to you as quickly as possible.